Repair Policy

Harry Berry New York Jewelry Repair Policy

At Harry Berry New York, we stand behind the quality and craftsmanship of our jewelry pieces. To ensure your complete satisfaction, we offer the following repair policy:

30-Day Warranty: All Harry Berry New York jewelry pieces come with a 30-day warranty from the date of purchase. During this period, any manufacturing defects or issues will be repaired at no cost to you.

Complimentary Repair: Purchased pieces are eligible for a complimentary repair within the 30-day warranty period. This includes repairs for any damage or defects caused by normal wear and tear. However, please note that a fee will apply if any components of the jewelry, such as crystals, stones, charms, etc., are missing. The fee for missing components will be determined based on the type and value of the stone or component.

Post-Warranty Repair: If your Harry Berry New York jewelry requires repair after the 30-day warranty period has expired, a fee will be charged for the repair service. The fee will vary depending on the nature of the repair needed and the extent of the damage.

Natural Wear and Tear: It's important to note that like all natural materials, our jewelry may experience normal wear and tear over time, especially if worn on a daily basis. Exposure to water, chemicals, and other environmental factors may cause colors to fade or materials to show signs of aging. While we strive to create durable and long-lasting pieces, such natural changes are not covered under our repair policy.

How to Request a Repair: To initiate a repair request, please contact our customer service team at info@harryberrynewyork.com with your proof of purchase and a detailed description of the issue. We will provide instructions on how to proceed with the repair process, including any applicable fees and shipping instructions.

At Harry Berry New York, we are committed to ensuring the longevity and enjoyment of your jewelry pieces. Our repair policy is designed to address any issues that may arise and to provide you with peace of mind knowing that your investment is protected. Thank you for choosing Harry Berry New York for your jewelry needs.