Return Policy

30-Day Return Policy

At Harry Berry, we are committed to ensuring your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, we offer a straightforward 30-day return policy.

Conditions for Returns

To be eligible for a return, the following conditions must be met:

1. The return request must be initiated within 30 days of the delivery date.
2. The jewelry must be returned in original packaging, including any boxes, pouches, certificates, and tags. It must be in its most pristine condition. This means it must be unused, unworn, and undamaged.

How to Initiate a Return

1. Contact Us: Email our customer service team at info@harryberrynewyork.com with your order number, contact, and reason for the return. Our team will guide you through the process and provide you with a return authorization number.
2. Prepare Your Return: Safely package the jewelry in its original packaging and include the return authorization number provided by our customer service team.
3. Shipping: Ship the package to the address provided by our customer service team. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot be responsible for items lost or damaged in transit.

Refunds

Once we receive and inspect your returned item, we will notify you via email. If your return is approved, a refund will be processed to your original method of payment within 5-7 business days. Please note that shipping costs are non-refundable.

Non-Returnable Items

Certain items are exempt from being returned:

- Custom-made or personalized jewelry.
- Items purchased on sale or with a promotional discount.
- Gift cards.

Exchanges

If you wish to exchange your item for a different product, please follow the return process and then place a new order for the desired item on our website.

Additional Information

- Returns that do not meet our policy will not be accepted and will be sent back to the customer.
- For any questions or concerns about our return policy, please contact our customer service team at info@harryberrynewyork.com.

Thank you for shopping with Harry Berry. We appreciate your business and strive to provide the best customer service experience possible.